Complaints Procedure

We operate a complaints procedure which meets National Health services criteria and we would like to know if any patient has a problem regarding any aspect of the service received from the doctors, nurses or staff. Please ask at reception to discuss any problem with the practice manager. All complaints will be treated without prejudice.

Should your complaint not be resolved at practice level, patients can register their complaint with the NHS England customer contact centre. You can contact them on 0300 311 2233 or email England.contactus@nhs.net with 'For the attention of the complaints manager' in the subject line.

If you wish to raise a concern about health and social care services you feel should be dealt with outside of the practice. Healthwatch Rotherham is commissioned to provide and advise, support, information and Advocacy service. You can contact them on 01709 717130 or email info@healthwatchrotherham.org.uk

If you still remain dissatisfied after the conclusion of the NHS complaints procedure, you can ask the Parliamentary and Health Service Ombudsman to review your case as the next level.
The Health Service Ombudsman is independent of both Government and the NHS and can be contacted at:

Millbank Tower
London
SW1P 4QP
Telephone: 0345 015 4033.

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Valley Health Centre - Saville Street, Dalton, Rotherham, S65 3HD
  • Telephone 01709 851414
Highthorn Road Surgery - Highthorn Road, Kilnhurst , Mexborough, S64 5UP
  • Telephone 01709 582522
Thrybergh Medical Centre - 21 Park Lane, Thrybergh, Rotherham, S65 4BT
  • Telephone 01709 853873
Wath Health Centre - 35 Church Street, Wath Upon Dearne, Rotherham , S63 7RF
  • Telephone 01709 873233
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